Creek & Hollow accepts refunds of hardwood flooring within 30 days of receipt. Shipping and delivery charges are non-refundable. All returns are subject to a restocking fee, and customers are responsible for return shipping. Returned flooring must be in the original, unopened box. No returns will be approved for opened boxes. Installed flooring is considered accepted by the customer and may not be returned. Special orders, utility grade and discontinued items may not be returned. For information about returning products damaged during shipping, see our shipping policy.