Creek & Hollow Hardwood, LLC assumes no liability for any damage or defect of the hardwood flooring product purchased by the client whether at time of arrival or after installation as the warranty is between the manufacturer and the individual client. The client is advised to thoroughly read the warranty issued by the manufacturer of the product and direct any questions or claims to the manufacturer. Furthermore, the manufacturer of the product is obligated to provide installation instructions specific to the product, which the client must follow in its exact specifications or the warranty will be voided. Creek & Hollow Hardwood, LLC assumes no obligation to provide installation instructions nor does Creek & Hollow Hardwood, LLC assume any liability for defects caused by improper installation as it is not party to that transaction, but is simply acting as the brokering agent between the client and the manufacturer. Any resources offered on www.creekandhollow.com are solely general information and not meant to be a substitute for manufacturer specifications.